Privacy Policy

Last updated: August 25, 2026. Applies to the zhomecare website and to services provided by Green Z Corp. in Newfoundland and Labrador.

1. Who we are

Z Home Care is the operating name of Green Z Corp., a Newfoundland-registered company with a registered office at 57 Allandale Rd, St. John's, NL. We provide private-pay home care services (homemaking, personal care, companionship and accompaniment, dementia care, respite, and home-after-hospital support) across the Northeast Avalon.

Contact for privacy questions:
Privacy Officer, Green Z Corp.
info@greenz.co · 709-800-7385

2. Laws that apply

We handle personal information in accordance with:

• The Personal Health Information Act (PHIA) of Newfoundland and Labrador, which governs personal health information collected by custodians and their agents.
• The Personal Information Protection and Electronic Documents Act (PIPEDA), the federal Canadian privacy law that applies to our commercial activities.
• Canada's Anti-Spam Legislation (CASL), which governs commercial electronic messages (email, SMS) we send to you.
• Any additional obligations we assume by contract with clients, families, or third-party payers.

HIPAA is a United States law and does not apply to Green Z Corp., but we align our safeguards with equivalent healthcare privacy expectations.

Note on health information collected through this website: our website forms are designed to collect only contact details and general information about the type of care you are enquiring about. Detailed personal health information is not collected through the website — it is only gathered during an in-home assessment or care agreement, in person or by phone, with your express consent.

3. Information we collect

We only collect information that is reasonably necessary for the purpose for which it is provided:

• Identifying information: name, address, phone, email, emergency contacts.
• Care assessment information: the reason for the enquiry, who needs care, general availability, and any details you choose to share so a Care Coordinator can prepare for a conversation.
• Personal health information (in-home / by phone only): medical history, medications, mobility, cognitive status, allergies, care preferences, and other information needed to prepare a safe, personalized care plan. Collected under PHIA with your express consent (or that of your substitute decision-maker).
• Family & substitute decision-maker information: contact details and relationship of anyone you authorize to speak with us on your behalf.
• Caregiver applicants: resume, work history, certifications, references, driver's licence status, availability, and information collected during interviews.
• Website use: pages viewed, device/browser, approximate location, referring URL, and interactions with our forms. See our Cookie Policy.
• Communications: the content of emails, form submissions, and phone conversations related to your enquiry or care.

4. How we use your information

• To respond to your enquiry and arrange a free in-home assessment.
• To develop, deliver, and adjust a personalized care plan.
• To schedule visits, match caregivers, and coordinate with family members you authorize.
• To communicate with you about care, changes, invoices, and safety updates.
• To evaluate caregiver applicants and manage employment relationships.
• To meet legal, regulatory, insurance, and quality-of-care obligations.
• To improve our services and train our team.

We do not sell your personal information. We do not use your personal health information for advertising. We do not share your information with data brokers.

5. Consent

We collect and use personal information with your consent, or the consent of your substitute decision-maker where applicable. Consent may be express (a signed care agreement, a checked consent box on a form, an "opt-in" for email updates) or implied (contacting us to request information).

CASL — email and text messages. We only send you commercial electronic messages when you have given us express consent (for example by checking the consent box on a form) or when we have an existing business relationship recognised by CASL. Every commercial message we send includes our identity, our contact information, and a working unsubscribe mechanism. You can withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email or by contacting our Privacy Officer.

You may withdraw consent for any collection or use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to continue providing care.

6. Who we share information with

We share personal information only when it is needed to deliver care, meet a legal obligation, or with your consent. This may include:

• The caregivers assigned to your care plan.
• Physicians, pharmacists, or hospitals, when coordination is needed and you have consented.
• Family members or substitute decision-makers you have authorized.
• Service providers who help us operate our business (secure IT hosting, CRM/scheduling, payment processors), under written confidentiality obligations.
• Regulators, insurers, professional colleges, or law enforcement where required or permitted by law.

Mandatory reporting — Adult Protection Act. Under Newfoundland and Labrador's Adult Protection Act, every person (including our staff and caregivers) has a legal duty to report suspected abuse, neglect, or self-neglect of an adult who is unable to protect themselves. Where we are required to make such a report, we will disclose the minimum information necessary to the appropriate authority even without prior consent.

7. Where information is stored

Personal information is stored on secure systems located in Canada wherever practical. Some of our service providers may store or process data outside of Canada; in those cases the information becomes subject to the laws of the jurisdiction where it is stored. We contractually require providers to protect the information with safeguards comparable to those in Canada.

8. Safeguards

• Written confidentiality obligations for every caregiver and staff member.
• Role-based access — team members only see the information they need.
• Encryption of data in transit (HTTPS/TLS) and, where available, at rest.
• Strong passwords, multi-factor authentication on administrative accounts, and regular access reviews.
• Locked physical storage for any paper records, with retention limits.
• Incident-response procedures and breach notification consistent with PIPEDA and PHIA.

9. How long we keep information

Our retention periods align with Newfoundland's Management of Information Act and standard record-keeping schedules for home care providers:

• Client care and financial records: retained for seven (7) years from the date of last service (or from the age of majority, whichever is later, where applicable), then securely destroyed.
• Employment and caregiver records: retained for six (6) years from the end of the employment relationship, then securely destroyed.
• Unsuccessful caregiver applications: retained for up to 12 months and then securely destroyed, unless you ask us to keep them longer.
• Website enquiries with no follow-up: deleted or de-identified within 24 months of the last interaction.

10. Your rights

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent (subject to legal and care-continuity limits).
• Ask for a copy of your record to be transferred to another provider.
• Make a complaint about how we handle your information.

To exercise any of these rights, contact our Privacy Officer at info@greenz.co or 709-800-7385. We will respond within 30 days.

11. External complaint routes

If you are not satisfied with our response, you have the right to contact:

• Office of the Information and Privacy Commissioner of Newfoundland and Labrador (OIPC) — for PHIA and provincial privacy complaints. oipc.nl.ca · 1-877-729-6309.
• Office of the Privacy Commissioner of Canada — for PIPEDA and CASL complaints. priv.gc.ca · 1-800-282-1376.
• Newfoundland and Labrador Seniors' Advocate — for concerns about the care of an older adult. seniorsadvocatenl.ca · 1-833-729-6279.

Transparency matters to us: we would rather you use these routes than stay quiet about a concern.

12. Children

Our services are directed to adults. We do not knowingly collect personal information from children under 13 without parental consent.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be highlighted on our website.

14. Contact our Privacy Officer

Green Z Corp. — Privacy Officer
57 Allandale Rd, St. John's, NL
info@greenz.co · 709-800-7385